Service and Technical Support

Robotics are complex, non-serial equipment with individual settings.

We understand needs of our customers, consider the complexity of equipment and the fact, that many of them just superficialize the manual instructions.

Our priority goal is to guarantee our customers with the high quality of service. Depends on the complexity of robotics we will patiently answer your questions regarding the technical issues of the equipment from one to three months.

Our standard warranty for equipment is one year from the moment of commissioning, but we are always ready to discuss on the extended warranty.

The trouble-free operation of new equipment is an important link in the chain of your business processes. Our professional technical support service works 24/7 and responds to requests within an hour, followed by a visit for an expert analysis of the causes of the malfunction and the development of a plan for further action. Failures in the program or operation algorithm are most often eliminated on the spot.

The reliability of KUKA industrial robots is any doubt, but abuse and inattention can break down even the most reliable equipment. In this case mechanical failures are eliminated by KUKA Robotics service department. But the one-stop shop for every situation is our customer service.

That is why we work our carefully and thoroughly the terms of technical reference at the project development stage to minimize further failures, so that the customer’s technical specialists fully understand the processes taking place in a complex robotic system.

We provide our customers with necessary spare parts and consumables, and work on the options of complex reequipment or operation algorithm change considering new tasks.

For service and technical support, our customers can contact a common number 8-800-101-65-46